6.1.The buyer - consumer has the right to withdraw from the Purchase Agreement without giving a reason within 14 days. The period for withdrawing from the Purchase Agreement expires after 14 days from the day when the Buyer - consumer or a third party designated by him, with the exception of the carrier, takes over the goods. 6.2.When exercising the right to withdraw from the Purchase Agreement, the Buyer - consumer informs about his decision to withdraw from the Purchase Agreement by a clear statement electronically via e-mail at the address getsoouly@gmail.com or in writing at the address: Soouly, s.r.o., Pionierska 346/26, 916 21 Čachtice , Slovak Republic. For this purpose, the Buyer - consumer can use the model withdrawal form, which can bedownload HERE. In case of withdrawal from contract electronically, the Seller will immediately confirm the acceptance of withdrawal from the contract by e-mail. 6.3.The withdrawal period is preserved if the Buyer - consumer sends a notification about exercising the right to withdraw from the contract before the withdrawal period expires according to par. 5.1. above. 6.4.The buyer - consumer is obliged to send the goods back to the Seller at the address: Soouly, s.r.o., Pionierska 346/26, 91621 Čachtice, Slovak Republic or to hand them over to the Seller or to a person authorized by the Seller to receive the goods, no later than 14 days from the date of withdrawal from the contract. The deadline is considered to have been met if the goods were handed over for transport no later than the last day of the deadline. 6.5. Upon delivery of the returned goods back to the above address of the Seller's registered office or upon presentation of a document proving the return of the goods, whichever occurs first, the Seller shall return to the Buyer - consumer without undue delay all payments made by the Buyer - consumer on the basis of the contract or in connection with by her. The payment will be made by transfer to the bank account of the Buyer - consumer specified in the notice of withdrawal from the contract, unless the Buyer - consumer and the Seller agree otherwise. 6.6.The buyer - the consumer is responsible for any reduction in the value of the goods as a result of handling them in a way other than what is necessary to determine the nature, properties and functionality of the goods. Returned goods must not show signs of use and must be sent to the Seller with complete accessories, documentation, packaging, etc. If the goods show signs of damage or use, the goods are not complete or the protective packaging is broken, the Seller will not accept withdrawal from the Purchase Agreement or, upon agreement with the Buyer - the consumer will charge the costs related to restoring the goods to their original condition. 6.7. The Buyer cannot withdraw from the Purchase Agreement, the subject of which is the sale of Products made according to the Buyer's special requirements, or Products intended specifically for the given Buyer, or Products that are quickly subject to deterioration or quality reduction, or Products enclosed in protective packaging that is not suitable for return from for reasons of health protection or for hygienic reasons and whose protective packaging was broken after delivery, or Products which, due to their nature, may be inseparably mixed with other goods after delivery.

6.8. The provisions of Sections 7 to 10 of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws as amended.

6.9. In the event that the Buyer is provided with any gift (or similar performance) together with the ordered and delivered Products, the gift contract for it is concluded between the Operator and the Buyer at the time of the conclusion of the Purchase Agreement, with the severing condition that in the event of withdrawal from the Purchase Agreement by the Buyer from the beginning also cancels the gift contract for the given gift and the Buyer is obliged to return the gift to the Operator together with the Products, in the manner and under the conditions specified for the return of the Products according to this article of the General Terms and Conditions.

7.1.The provisions of this article apply to the Buyer - consumer. In the case of the Buyer - an entrepreneur, the warranty and liability for product defects are governed by the provisions of § 422 et seq. Act No. 513/1991 Coll. Commercial Code as amended . 7.2. In the event that some legal relations regarding the guarantee, conditions and method of complaint are not regulated in this part, the relevant provisions of Act No. 40/1964 Coll. Civil Code as amended and Act No. 250/2007 Coll. on consumer protection and on the amendment of Slovak National Council Act No. 372/1990 Coll. on offenses as amended. 7.3. The seller is responsible for defects that the sold item has when taking over the goods and is also responsible for defects that occur after taking over the goods in the warranty (warranty). The warranty period is 24 months and starts from the time the goods are received by the Buyer - consumer. 7.4. If it is a Product that deteriorates quickly, or a Product whose special nature and/or characteristics do not allow the length of the warranty period in full, the warranty period lasts and does not end before the expiry of the period (e.g. expiration period, minimum durability period, etc.) marked on the Product, its packaging or the instructions attached to it.

7.5. The buyer is obliged to inspect the goods immediately upon receipt. In the event that the goods upon acceptance by the Buyer do not correspond to the quality, quantity, measure or weight agreed in the Purchase Agreement, the Buyer is obliged to notify the Seller immediately.

7.6. The warranty does not apply to defects and damages that have arisen in connection with normal wear and tear, unprofessional, careless handling, excessive load, mechanical damage or wear, use of the goods contrary to its instructions or purpose of use, or non-compliance with the rules of use, maintenance or storage. p>

7.7. If it is a defect that can be removed, the Buyer - consumer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay. If the Seller does not incur disproportionate costs in relation to the price of the goods or the severity of the defect, the Seller may replace the defective item with a flawless one instead of removing the defect. The Seller decides on the method of removing the defect, or agrees with the Buyer - consumer.

7.8.If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the Buyer - consumer has the right to exchange the item or has the right to withdraw from the contract.

7.9. The buyer - consumer can make a complaint by e-mail at the address getsoouly@gmail.com or in writing at the address: Soouly, s.r.o., Pionierska 346/26, 916 21 Čachtice, Slovak Republic. In the notification of the complaint, the buyer-consumer shall indicate exactly the type and extent of defects of the ordered goods, attach the invoice (proof of purchase) and the claimed goods (photo). The claimed goods must then be delivered without delay to the address: Soouly, s.r.o., Pionierska 346/26, 916 21 Čachtice, Slovak Republic, unless the goods were delivered together with the notification of the claim, in a clean condition and with the accessories supplied with the goods.

7.10.When making a claim, the seller is obliged to issue a confirmation (by e-mail, telephone) to the buyer-consumer without undue delay, at the latest with proof of handling the claim.

7.11. The seller is obliged to process the claim without unnecessary delay, no later than 30 days after the claim is made. After the expiration of the deadline for processing the complaint, the Buyer - consumer has the right to withdraw from the contract or has the right to exchange the product for a new one.

7.12.Rights from liability for defects for items for which the warranty period applies will expire if they have not been exercised in the warranty good.